Straightforward by intention
Refund policy
A clear approach to unused resources, billing questions, and your rights.
When a refund is eligible
A purchased resource is eligible for a refund only if it has not been used. Once a purchased resource has been used, it is not eligible for a refund, except where applicable law requires otherwise or we verify a billing error.
This policy applies to purchases from Groundforth Inc, Elephant Hill Estate, Karu, Abuja, Nigeria. It does not itself create a purchase or change the terms agreed for a particular resource.
Billing errors and your legal rights
We investigate duplicate, unauthorized, and erroneous charges. Verified errors and remedies required by applicable law are handled regardless of the unused-resource condition. Nothing in this policy limits mandatory consumer or payment rights.
How to request a refund
Choose Billing and refunds on our contact page or email hello@groundforth.com. Include your account email, workspace name, the purchased resource, approximate date, amount, and reference, together with the reason for your request.
We check the purchase and usage records before confirming eligibility and next steps. Do not send passwords, authentication codes, full bank or card details, access tokens, or sensitive project content.
Cancellation and changes
Cancellation and plan changes follow the terms agreed for your workspace. Cancelling does not automatically make a used resource refundable. If you are unsure about a resource or an upcoming change, contact us before using it.